WhiteSmoke down 3 weeks, almost had to find a new grammar program

I have written a few times on my blog about using Grammar-checking software. Back in 2012, I found the program WhiteSmoke. It is a cloud-based program that has done a good job of checking grammar for my blog and novels.

At the end of October, I received a notice that my license expired, which is odd since I upgraded two years to a license that doesn’t expire. I tried contacting the company through their support page. No response. I tried e-mail. No response. I called and the phone just rang and rang.

I went to the company’s Facebook page and found out that I was not the only one with this problem. Many customers on their Facebook page reported the same thing. Their life-time license wasn’t working, and they can’t get a hold of anyone in the company by phone, email, Facebook or through the support system.

This went on for almost a month, so I decide the company must no longer exist and began looking for a new grammar-checking program.

Now I know that grammar-checking software is not fool-proof. There is no software out there that will catch every error. Even WhiteSmoke sometimes would suggest things that weren’t correct or at least made no sense. These were typically word choices and not punctuation situations. You do have to review each suggestion to make sure it is correct for what you are writing.

Beyond WhiteSmoke (which was at top pick in 2016 by TopTenReviews.com), the next two most popular programs seem to be Grammerly (number 2 on TopTenReviews) and Ginger (not rated on TopTenReviews). Another site ranks Grammarly as number one – followed by Ginger and WhiteSmoke.

Here is a quick look at the other two.

Grammarly (website

  • It offers a free version but will only give writing suggestions on the paid version.
  • Paid version checks for more errors than free version.
  • More Expensive than WhiteSmoke and Ginger at $139.95 for a year subscription
  • It includes a Plagiarism checker on premium version.
  • No free trial of premium version

Ginger Software (website

  • Works on multiple platforms
  • Free version only analyzes a limited number of words per check and not the whole text.
  • No plagiarism tool
  • Offers two paid versions – basic and premium – The basic version is $61.20 per year.
  • It includes dictionary and translation tools which Grammarly doesn’t.
  • The software will actually read your sentences or the words it suggests be replaced.
  • I found it hard to find anything on the site other than the free version. I figure after you download it, they might “suggest” the upgrade.

Both look like good options, and I was trying to make my decision on which one to go with when all of a sudden I received an email from WhiteSmoke. They reported that their servers had experienced technical difficulties, and they had been working non-stop to fix them. I guess that means they were too busy to update their website (that was still taking orders) or post on their Facebook page or at least have a message on their phone for all of those of us panicking that our program no longer worked.

So as of today, their program is back to working. Now with this last bit of poor customer service, I am not sure I want to recommend them to others, but I am going to continue to use them since I have already bought the non-expiring, free upgrades license from two years ago. But at least now if something does really happen to them, I know I have two other good programs to choose between.

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One thought on “WhiteSmoke down 3 weeks, almost had to find a new grammar program

  1. Skye Hegyes says:

    I use Hemingwayapp.com. It’s been the best all-around application for grammar, sentence structure, etc. Other than the two you listed, that might be worth looking at.

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